I’m never surprised but constantly amazed at some businesses philosophy to retaining customers. I need to make the distinction though between customer service and customer retention. Semantics some would say but I would say that customer service aids customer retention. By now I expect such poor service from companies but it frustrates me that they [...]
Read more »I loved the previous 37Signals eBook called Getting Real about building faster, more efficient web applications. I loved because it taught me that it doesn’t have to be hard and drawn out and sometimes simple is better. Also I love the 37Signals suite of products especially Basecamp. The eBook really exposed me to the agile [...]
Read more »There are some wonderful examples of campaign-born personalities evolving through the social networks they’re on and outgrowing the campaigns they came from. A perfect example is Aleksandr Orlov, the Russian aristocratic meerkat (really, they have meerkats in Russia?) who runs a meerkat dating agency called Comparethemeerkat.com. He hates to be confused with the car insurance [...]
Read more »