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It’s that time again. We have the best intentions but it’s not long before we slip back into familiar habits. Resolutions made at the beginning of the year are slowly forgotten and it’s back to how it’s always been before. This is true for work as well as play. One of your key new years [...]

I’m never surprised but constantly amazed at some businesses philosophy to retaining customers. I need to make the distinction though between customer service and customer retention. Semantics some would say but I would say that customer service aids customer retention. By now I expect such poor service from companies but it frustrates me that they [...]